Table of Contents

Trackside Help Table of Contents

Getting Started

The basics for making your first event with Trackside work

• Setting Up an Event
  • Create Driver Classifications
  • Add Additional Ticket Types - i.e. child, senior, etc
  • Event Setup Assistant
  • Edit an Event Listing
  • Uploading & Editing Driver Waivers & Tech Cards

• Setting Up the Point of Sale System - Required for on site ticket/registration sales even if you don't have the Trackside POS or Handheld
  • Create Register Groups
  • Add Registers & Assign Them to Register Groups
  • View Products
  • Mapping Events & Products to a POS Register

• The Day of Your Event
  • Participant Check-in
    • How Participants Sign Waivers & Complete Pre-check-in
  • Using the Point of Sale
  • Scanning Pre-Sold Tickets
  • Connect a Scanner Via Bluetooth
  • Connect a Scanner Via USB Dongle
  • Connect a Scanner Via Wired USB

Refinement & Optimization

Making Trackside work for you

• The Trackside 3 Phase Implementation Guide
• User Permissions

• Customizing the Appearance of Your Trackside Site
  • Edit Contact Information
  • Add or Edit Social Media Links
  • Add or Edit Sponsors
  • Add or Edit a Site Page
  • Change Your Front Page
  • Edit Your Error Pages

• Editing & Refining Your Events
  • View Unpublished Events
  • Edit a Participant Registration Product
    • Add a Driver Classification to an Existing Event
  • Edit the Participant Registration Product Form
  • Edit the General Ticket Product Form

• Non-Ticketed Sales
  • Setting Up Product Type Categories
    • Product Setup Assistant
  • Edit a Product
  • Selling Products at a POS Not in Trackside

• Event Communication Options
  • Send Text Messages (SMS)
    • Where to See Who Hasn't Received Your SMS
  • Send Emails
  • Communication Logs

• Race Control & Safety
  • Finding a Driver or Racer
  • Keeping Event Logs
  • Viewing Tech Cards
  • Viewing Driver Emergency Info
  • Misc Tasks Within Race Control

• Customer Data
  • Your Customer Database
    • Editing Addresses, Garages, Etc For Your Customer
  • Setting Up the Information Requested in Participant's Garages

• Customer Support
  • Viewing Past Orders
  • Viewing Current Customer Carts
  • Transferring or Cancelling a Customer Order
  • Issuing Full or Partial Refunds
  • Making Changes to Receipts
  • Changing Which of Your Products Have QR Codes

• Marketing
  • Creating Newsletters
    • Newsletter Subscriber List
    • Creating an Issue of Your Newsletter
  • E-mail Templates
  • Creating Coupons

• For Sanctioning Bodies
  • Adding a Track for Your Events

• Analytics
  • Analytics Page
  • Fee Report
  • Loyalty Program
  • Product Sales
  • Revenue Over Time
  • Revenue Per Event
  • Sales by Location
  • Tickets Sold By Event
  • User Info By Event
  • Who Bought What

Setting Yourself Apart

These are the products offered in Trackside that really help you stand out in our industry

• Offering Gift Cards & Product Credit
• Starting your Loyalty Program
  • Manually Assigning Loyalty Points
• Event Schedules
• Setting Up a Learning Program